Play Safe Together
Frequently Asked Questions
Yes, we are limiting attendance at our theme parks during our phased reopening.
Social distancing guidelines are limiting the capacity of the park on a daily basis. Both passholders and general admission guests will be required to reserve the date you wish to visit the park to remain socially distanced. Additionally, you will experience limited capacity on rides and attractions as well as in certain buildings and walkways throughout the parks.
In accordance with the social distancing guidelines, our indoor theaters and indoor play areas where adequate social distancing cannot be maintained will be temporarily closed.
Currently, daily admission for Members and general guests includes access to Dinosaur Explore—An All New Experience, Historic Square, Scenic Railroad & Mini Golf.
Capacity for Summit Skyride will be managed separately using Add-Ons to reservations.
Summit Skyride is available as an Add-On for Members and Attractions Pass ticket holders. Members may reserve complimentary time slots using the Member reservation system. Attractions Pass ticket purchasers may reserve time slots for $5 each in the Add-On section during check-out.
The guidelines for operation require social distancing in our restaurants and shops. We will be following those guidelines and will be reducing capacity at restaurants and in shops.
For all of our safety, employees and guests are required to wear face masks or coverings in our attractions area. We will have relaxation zones in our attractions area where masks will not be required. Face masks are not required in our natural areas, while guests are eating, or for children ages 2 and under. If you feel sick, or have a temperature of 100.4° or greater, we ask that you stay home. Employees displaying a fever will be sent home.
Facial coverings in line with CDC’s guidelines are considered appropriate for your visit, and should cover an individual’s nose and mouth. Costume masks and veils will not be considered as facial coverings and are not permitted.
Yes, guests will be required to wear face masks or face coverings on all attractions.
We have arranged tables and seating so that guests can remove their face coverings while they eat. But we ask that they wear them at all other times.
Guests not feeling well, should choose another day to visit. In addition, employees not feeling well will be sent home.
Per the recommendation of the Centers for Disease Control and Prevention (CDC), face coverings/masks are required for all guests ages 3 and up and employees at this time, with some exceptions. The purpose of masks is to keep respiratory droplets from reaching others to aid with source control. Masks with one-way valves or vents allow exhaled air to be expelled out through holes in the material. This can allow exhaled respiratory droplets to reach others and potentially spread the COVID-19 virus. Therefore, per CDC recommendation, we do not allow masks if they have an exhalation valve or vent.
Some of the exceptions where masks are not required are while eating, drinking, and when in designated “mask-free” zones while maintaining social distancing.
If you have a disability that prevents you from wearing a face covering/mask, our alternative accommodation is for you to bring a face shield to wear during your visit. Face shield must cover nose and mouth. If face shields are used without a mask, they should wrap around the sides of the wearer’s face and extend to below the chin. Wearing a face shield as an accommodation must be approved by our customer service center. Please note that face shields are not permitted on attractions, and guests will have to switch to a face covering/mask for those experiences.
Yes, all employees and vendors are required to wear masks. Each employee is provided a clean mask when they arrive and will wear throughout their shift. Staff have also been thoroughly trained on hygiene practices.
COVID-19 is worldwide pandemic. A significant portion of individuals with COVID-19 lack symptoms and that even those who eventually develop symptoms can transmit the virus to others before showing symptoms. The CDC has determined that wearing a cloth face covering or mask can slow the spread of COVID-19. Because the contraction of COVID-19 places a direct threat on the health of our guests and employees, cloth face coverings or masks are required of all guests. We will continue to monitor the situation going forward.
The state of medical knowledge is evolving, however, the CDC has currently determined that the virus spreads from person-to-person contact. People can be infected and show no symptoms and therefore spread the disease. Wearing a mask or face covering reduces the likelihood of spreading the virus through airborne respiratory droplets, when talking, sneezing and coughing. Therefore, the CDC recommends widespread use of cloth masks when 6 ft. of social distancing cannot be maintained.
In these unprecedented times, wearing a mask or face covering shows mutual respect and care for fellow guests and our team members who serve you while visiting the park.
Guests will be expected to wear a mask or face covering while on property. Specific exceptions will be granted including the below, but only when 6 ft. of social distancing space outside your family unit is maintained:
Children 2 and under
Eating or drinking – both at a restaurant or while walking/sitting
When taking photos
While outside of the attractions area in natural areas of the park
We will be limiting capacity on our available attractions as well as implementing time-based reservations for select attractions including Summit Skyride.
Floor markings will be placed in queue areas to help ensure social distancing. Hand sanitizer will also be positioned in attraction areas for guests to sanitize their hands before and after enjoying an attraction.
Yes, most of our dining establishments will be open. We have implemented new operational procedures to keep our guests and employees safe including social distancing measures, frequent cleaning and food safety training.
Yes, capacity will be limited inside our restaurants to allow for adequate social distancing measures.
We take cleanliness and hygiene seriously and we will be increasing efforts to help prevent the spread of germs. We’re adding hand-sanitation and portable hand washing stations throughout the park, rigorous and frequent cleaning of highly touched surfaces and increased hygiene signage in public and employee areas. We’re following guidelines from the CDC on prevention and encourage our guests to do the same.
In addition, we are providing alcohol-based hand sanitizer throughout the parks and attractions. Also, our employees will be cleaning and disinfecting frequently touched objects and surfaces frequently throughout the day.
CDC guidelines recommend frequent hand washing as a way to stop the spread of germs and help prevent the spread of communicable diseases.
We communicated to Members expiring in April, 2020 that their Memberships would be valid for an additional 30 days after re-opening. Memberships that expired in May, 2020 will receive 60 days and Memberships expiring June 2020 through March 2021 will receive 90 days.
We are extending Pre-K/Companion Passes an additional 30 days thru the end of September.
We are committed to making our time together as safe as we can. For all of our safety, we have adopted a variety of operating procedures in accordance with the CDC and state recommendations to help reduce the spread of germs. These new health and safety measures will help us play safe together.
Our intent is to create a great experience for you and your family while being responsible in helping to reduce the exposure to COVID-19. The Reservation System will allow us to manage the social distancing requirements on the park by limiting entry to set attendance levels.
Some shows, special events and festivals have been temporarily closed or cancelled including the Lasershow Spectacular. Please visit the Festivals & Events page for the latest information and updates.
- We have increased hand sanitizer locations throughout the front desk, General Store and in the restrooms (comfort stations).
- Guests are required to wear a mask when checking in, in the general store and in public areas.
- While visiting the General Store, we ask you to please practice social distancing, keeping your family 6 feet from others around you. Please limit large group gatherings while inside the building.
- The laundry room is open. Please be courteous of other guests and maintain the recommended social distance of 6 feet.
- To minimize exposure to areas with high touch, our playgrounds and pool are currently closed as we work towards a solution that meets sanitation and social distancing guidelines.
- Our employees will be cleaning high touch surfaces frequently using EPA-registered disinfectants throughout the property.
- We ask that you know and follow CDC guidelines on protecting yourself and others.
- Our employees will undergo temperature checks prior to reporting to work. Those with a temperature of 100.4 degrees or greater, will not be working. All employees will be required to wear face masks and other PPE while working with guests.