FAQ

Ready to book?

Follow these easy steps to book your group trip!

  1. Select a date that you would like to bring your group to Stone Mountain Park! It is helpful to have a couple of backup dates in mind, just in case we happen to be very busy on certain dates.
  2. Contact the Group Sales office by calling 770-498-5636 or purchase your tickets online now.
  3. Pay in full at least 21 days before your visit.  Reservations booked within 21 days of your visit need to be paid in full upon booking. Payment will NOT be accepted at the Ticket Plaza on your visit date. Reservations not paid in full by 21 days prior to your visit date will be cancelled without prior notification. This is an essential step to ensuring you receive discounted group rates!

Advance reservations are required, and must be booked & paid in full in advance. All payments received are non-refundable. Groups that arrive without a paid reservation will be charged a "day of" price. Please plan ahead and call the Group Sales Department at 770-498-5636 to schedule your visit. You may also complete a reservation request form and a representative will contact you within 1-2 business days.

Group FAQs

What type of payments do you accept?

Company checks, money orders and credit cards (Visa, MasterCard and Discover). Personal checks are not accepted.

Check Payment: Stone Mountain Park only accepts business/school checks or money orders at least 21 days in advance of your visit. Checks will not be valid as payment within 21 days of your visit. Checks and money orders can be mailed to Group Sales at P.O. Box 871008, Stone Mountain, Georgia 30087.

All payments received are non-refundable.

Do you honor tax exempt status to non-profit organizations?

Yes. Payment in full is due no later than 21 days prior to your visit date. Payment will NOT be accepted at the Ticket Plaza. Reservations not paid in full by 21 days prior to your visit date will be cancelled without prior notification.

Please review the information below regarding tax exempt payment procedures. The following documents are required for tax exemption by the State of Georgia. We encourage you to print off the steps below and use it a checklist to ensure that all of your paperwork has been submitted correctly.

Government agencies within the state of Georgia (state, county, city governments, school districts)

  • Step 1: Submit a current and completed GA ST-5 form for your school or organization upon booking your reservation. Email to SMPGroups@stonemountainpark.com or fax to 770-413-5154.
  • Step 2: Submit a signed & approved Purchase Order. After we have reviewed and accepted your purchase order, a paid in full booking confirmation will be emailed to you. Additions made after this step will require a revised purchase order. You cannot decrease your numbers after a completed Purchase Order is received by SMP. Email to SMPGroups@stonemountainpark.com or fax to 770-413-5154.
  • Step 3: Final payment must be made in the form of an organization check, as required by the State of Georgia. Credit cards, cash or personal checks will not be accepted for reservations made by government agencies. Please mail the check to: Stone Mountain Park Group Sales, P.O. Box 871008, Stone Mountain, Georgia 30087. Checks must be made out for the exact amount on the purchase order.
Other organizations exempt from Georgia state sales tax
  • Step 1: Submit exemption document such as a current, completed GA ST-5 form or Letter of Authorization for your school or organization upon booking your reservation. Email to SMPGroups@stonemountainpark.com or fax to 770-413-5154.
  • Step 2: Final payment must be made at least 21 days prior to your event date. Payment may be made in the form of company checks, money orders and credit cards (Visa, MasterCard and Discover). Personal checks are not accepted.

Check Payment: Stone Mountain Park only accepts business/school checks or money orders at least 21 days in advance of your visit. Checks will not be valid as payment within 21 days of your visit. Checks and money orders can be mailed to Group Sales at P.O. Box 871008, Stone Mountain, Georgia 30087.

All payments received are non-refundable.

When is Payment Due

Payment in full is due no later than 21 days prior to your visit date. Payment will NOT be accepted at the Ticket Plaza. Reservations not paid in full by 21 days prior to your visit date will be cancelled without prior notification.

All orders are subject to a service charge of $10. Late payments received less than 21 days prior to your visit date will be subject to an additional $10 rush fee, totaling $20. There are no exceptions and no refunds. This fee applies to all group orders.

All payments received are non-refundable.

Can you send my tickets ahead of time?

All tickets will be shipped to you in advance of your visit. All orders are subject to a service charge of $10. Late payments received less than 21 days prior to your visit date will be subject to an additional $10 rush fee, totaling $20. There are no exceptions and no refunds. This fee applies to all group orders.

Receiving your tickets in advance will save you time the day of your visit. You will be able to skip the Ticket Windows and head straight to your program or attraction!

How do I change the number of tickets that my group needs?

Please contact us at 770-498-5636 to make changes to your group reservation.

Can I change my group's date of visit?

Please contact our office at 770-498-5636 to change your visit date. Changes to reservations that involve a field trip program or Snow Mountain tickets must be made at least two weeks prior to your visit date and are only possible based on availability.

What if it rains on the date of my group's visit?

Stone Mountain Park operates rain or shine. Refunds will not be issued for inclement weather.

How can I cancel my group reservation?

Please contact us at 770-498-5636 if you need to cancel your reservation.

How can I get a refund?

Group tickets are non-refundable.

Is Ride the Ducks included in my All-Attractions Pass price?

Ride The Ducks is not included with the One Day All-Attractions Pass, but can be added on for an additional fee. Groups may not be able to ride together, as Duck Tours are given on a first come, first serve basis.